Client support
Something on your site needs changing or isn't working? Email us with the page address and what you need.
support@veyrapacific.comSupport
Real people. Clear answers. Fast replies.
Whether you're a current client or still deciding, here is how to reach us and what to expect when you do.
New projects
Questions about the packages, timing or whether we're the right fit for your business? Start here.
hello@veyrapacific.comBilling
Invoices, receipts and payment questions. Include your company name and invoice number if you have one.
Email billingResponse times
How fast will we reply?
- Site down or brokenSame business day
- Change requestsWithin 2 business days
- New project enquiriesWithin 1 business day
- Billing questionsWithin 1 business day
- HoursMonday–Friday, 9am–5pm Pacific
Every new website includes 90 days of Premium Care with priority support. After that, support continues under your care plan.
Send a request
How do I send a request?
Client FAQ
What happens after launch?
The things clients ask most once their site is live.
How do I request a change to my website?
Email support@veyrapacific.com with the page address, what you'd like changed and any new text or images. Edits are covered by your care plan: up to 2 hours a month during your first 90 days of Premium Care, then according to the plan you choose.
What happens after my first 90 days?
Your first 90 days of Premium Care are free. After that, Premium Care continues at $349 a month unless you choose a lighter plan: Growth Care ($199 a month) or Essential ($99 a month). You can also host it yourself for $0 a month: we hand over your website files. We'll remind you before day 91, and it's set out in your proposal before you sign. Compare care plans.
Where is my website hosted?
Your website is hosted on Cloudflare's global network, which is included in every care plan along with SSL, monitoring and backups. If you choose a handoff instead, we help move your site to hosting you control.
How do I pay for a project?
Projects are invoiced in two parts: 50% to start and 50% at launch. Invoices are sent by email with secure online payment.
How do I see how AI assistants describe my business?
Run your site through our free AEO + SEO audit for a quick technical check. You can also ask ChatGPT, Gemini and Perplexity the questions your customers ask and note whether your business is mentioned; ongoing AEO work is available as a separate service.